The Call Center Training course is for people who want to start a career in the Business Process Outsourcing industry. The BPO industry has a shortage of people with good English speaking skills.

The Call Center course covers the following modules

A.    Voice & Accent

B.    Basics of a Call Center

C.    How to handle angry & difficult customers

D.    Call Control

This will be a three-week course (Monday to Friday). Weekend options not available